Privacy Policy

Introduction

This Privacy Notice sets forth the information gathering, use, and dissemination practices of Kompato. This Privacy Notice addresses Kompato’s practices regarding information collected only directly through or from its Site – it does not address or govern any information gathering, use, or dissemination practices related to information collected other than directly through or from its Site, including, without limitation, from or via telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

This Privacy Policy is incorporated into Kompato’s Terms and Conditions for the Site, which must be reviewed and accepted by you.

The Site is not intended for children under the age of 18 and does not knowingly collect personal information online from visitors in this age group.

Kompato (hereinafter referred to as “Company”, “We” or “Us”), is the owner of the website domain at www.Kompatoai.com (“Platform”).

Use of the Platform and sharing of Information by Visitors and Users (as defined herein below) is conditioned upon your acceptance of the terms and conditions contained in this privacy policy as available on the Platform (“Privacy Policy”).

Definitions

‘Agreement’ shall refer to the Letter of Intent, Service Provider Agreement, Non-disclosure Agreement, the Tri-Party NDA and any other document executed between the User and Kompato that sets out the terms and conditions upon which the User shall use Kompato’s Services.

‘Visitor’ shall refer to any person who browses the Platform and submits any inquiry on the Platform.

‘User’ shall refer to any entity such as an individual, company, and partnership firm etc. who enters into the Agreement with Kompato. The Visitor and User may hereinafter be referred to as ‘you’ or ‘your’ as the case may be.

‘Services’ shall refer to the services provided by Kompato to the User as detailed in the Agreement.

About this Policy

Kompato respects your privacy and is committed to protecting it through our compliance with this website Privacy Policy. Maintaining protection of the information entrusted to our care is of the utmost importance to Kompato. With this in mind, Kompato and its employees recognize an ongoing commitment to the privacy of its customers. All employees will be expected to read, understand, and abide by this policy, as well as to follow all related procedures and to uphold the standards of privacy and security set forth by Kompato. In the event that new privacy-related laws or regulations affecting the information practices of Kompato are adopted by federal or state regulators, the policy will be revised as necessary, and any changes will be disseminated and explained to all personnel.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, protecting, and disclosing that information.

This Privacy Policy applies to information we collect or you submit to us through the Kompato website. This Policy does not apply to information collected by or through other websites, applications, or content operated by any third party.

This Privacy Policy outlines our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our website. By accessing or using our website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy section below). Your continued use of our website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Nothing in this Privacy Notice is intended to contradict your rights under the Fair Debt Collection Practices Act. Kompato will not disclose any information to third parties that is otherwise prohibited by the FDCPA.

Information We Collect About You and How We Collect It

We collect (and have collected in the past 12 months) several types of information from and about users of our website, including information:

by which you may be personally identified, including your name, e-mail address, or telephone number (“personal information”);
that is about you but individually does not identify you; and/or
about your internet connection, the equipment you use to access our website, and website usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the website. Information collected automatically may include, for example, usage details and IP addresses.
From third parties we contract with to provide services on our behalf.

Any information we receive that we are not lawfully required to hold will be deleted or destroyed.

How We Use Your Information

Under applicable privacy laws (Privacy Laws) we are allowed to use your personal information in the following circumstances:

To present our website and its contents to you.
To provide you with information or services that you request from us.
To offer and fulfill our core business purposes.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us or an owner or previous owner of an applicable account, including for billing and collection.
To notify you about changes to our website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

How We Disclose Your Information

We will use or disclose your personal information held about you as permitted by law and for the business purposes for which it is collected. We may use your personal information on the following basis:

where such processing is necessary for the performance of our contracts and compliance with our contractual arrangements with our clients including where we have contracts with our clients who place your accounts with us for collection;
to provide and manage our Services to you;
the proper management of our client and customer relationships;
to verify your identity and to authenticate you when you contact us;
when we communicate with you by sending you mail, email, telephone, SMS, mobile applications and social media platforms,
for legitimate business purposes;
using your personal information helps us to operate and improve our business, website, systems and minimize any disruption to the services that we may offer to you;
where we are processing information based on your consent;
to comply with our legal and regulatory obligations;
for the establishment, exercise or defense of legal claims, proceedings or in an administrative or out-of-court procedure;
for the purposes of obtaining or maintaining insurance coverage, managing risks and operations or obtaining professional advice;
for the purpose of fraud, crime prevention, suppression, or detection and help us run our business and maintain integrity;
ensuring workplace health and safety of our employees or enforcing our rights, making legal enquiries, or taking legal action; or
record-keeping purposes.

When you are a client of our Services, we may also use your personal information to tell you about our Services we think may be of interest to you.

We do not knowingly collect or process the personal information of anyone under the age of 18 years old.

We may create statistical and anonymized reports, analysis and predictive models, rules and insights using information about you and other customers. Aggregated reports may also be shared with other businesses for business development and to provide insights into collection performance, identify customer demographics or behavioral insights and the information in these reports is not personal and cannot be used to identify you.

We will not process your personal information for direct marketing purposes, and we will not sell your personal information to other companies or organizations.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Automated Decisions Using Your Personal Information

To provide an efficient and helpful customer experience we use automated decisioning in how we communicate with you. For example, if you communicate with us via email or SMS our system will automatically tailor communications with you based on your preferred digital method of communication, without any involvement of human intervention. We may also use automated decisions to detect and prevent fraud, detect and prevent money laundering and determining the most efficient and helpful way to provide our Services to you.

How We Store Your Information

We will keep your personal information securely whether in physical or electronic form. The security of your personal information is important to us. We will take appropriate technical and organizational precautions to secure your personal information and to prevent the loss, misuse, unauthorized access, disclosure or alteration of your personal information.

We will store all your personal information on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

Much of the information we hold about you will be stored electronically. We store your information in secure data centers via our cloud data storage service providers.

How We Protect Your Information

We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold and protect it from misuse, interference, loss and unauthorized access, modification and disclosure. For example:

access to our information systems is controlled through identity and access management controls;
all of our employees are required to comply with our privacy framework and information security policies;
all of our employees complete training about privacy and information security;
we regularly monitor and review our security measures and compliance with internal policies and industry best practice; and
our contracted service providers are contractually bound to comply with the Privacy Laws and have appropriate information security measures and are obligated to keep the information secure.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent to us by you over the internet and you do so at your own risk.

Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. If you are concerned that the security of your interaction with us has been compromised, please contact us immediately by emailing us at support@kompatoai.com.

Also, our website may have links to external websites, and we take no responsibility for the privacy practices or the content of those other sites.

Kompato Employees

Access to your information is restricted to authorized employees who have a legitimate business purpose for using it. Unauthorized use and or disclosure of client and customer information by an employee of Kompato is strictly prohibited. All employees are required to maintain the confidentiality of client and customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Your Rights

You have certain rights as to how your personal information is obtained and used and Kompato complies with your rights under the Privacy Laws as to how your personal information is collected, used and handled.

Except as otherwise provided in the Privacy Laws, you generally have the following rights:

if we rely on your consent to process your personal information, to withdraw your consent where we will stop processing the activities relevant to your consent;
to be informed how we received your personal information and how it is being used;
access your personal information (we will provide you with a free copy of it);
to object to us using your personal information, where we are relying on our legitimate interest to do so and we can challenge your objection and communicate with you in accordance with our legal obligations;
to correct your personal information if it is inaccurate or incomplete;
to restrict processing of your personal information including opt-out of the sale or sharing of your personal information (i.e., we will not sell your personal information); and
to not be subject to any retaliation for exercising your privacy rights.

Please contact us at any time to exercise any of your rights under the Privacy Laws at the contact details in this Privacy Policy. We may ask you to verify your identity and provide us with additional information before acting on any of your requests. We will respond to you as soon as possible but within 30 days from the date of your request.

California Civil Code Section 1798.83 (also known as the “Shine The Light” law) permits users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a resident of California, you can request to know what information we have, correct inaccurate information, or delete information by submitting your request by mail to support@kompatoai.com.

Updates to this Policy

This USA Privacy Policy was last updated on February 4, 2025.

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